Why do I still have my recalled Samsung Galaxy Note 7?

Man on phone in Ottawa, Canada, by Steven Spassov via Unsplash.

I still have my recalled Note 7 phone.

Let’s skip over the hour-long conversation that I had with Sprint’s Customer Support line yesterday. (The tech said that my Sprint Store ordered the phone in a bizarre way and that the store employees sassed her when she called.)

Let’s skip over the hour and a half that I waited in that Sprint Store last night. (Only to be told that Sprint Customer Support “didn’t know what they were talking about,” and that the regional manager would have to be involved before I got a refund for my recalled product.)

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